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Frequently Asked Questions
What is the maximum weight I can send?
Maximum weight varies by service type. Document: 1kg, Parcel: 10kg, Box: 30kg, Express: 15kg.
How long does delivery take?
Delivery times vary by service: Express (1 day), Parcel (2-3 days), Box (3-5 days).
Is insurance included?
Insurance is included for Parcel, Box, and Express services. Documents have basic coverage.
Can I change my delivery address?
Address changes are possible before shipment leaves our facility. Contact support immediately.